Now the Tories want you to pay to phone Council Helpline
Filed under: Uncategorized on Sunday, October 29th, 2006 by barryb | 1 CommentTrafford’s Tory Council has (August 2006) introduced a Helpline for residents to phone in to report incidents of Motorcycle Nuisance. However the phone number they are using is 0870 050 7373 and 0870 numbers can cost upto 8p/minute; much more than a local number. In addition, some of the payment is actually shared with the Council!
The Central Office of Information and the telephone regulator Ofcom both recommend that 0870 numbers should not be used by public bodies. They recognised that there is a great deal of public concern and confusion about these numbers. For example, many people believed that they were full “premium rate” numbers that cost 25 to 35p per minute to phone and were discouraged for m using them. For this reason in October 2006, Bolton Council has stopped using an 0845 number, which actually only incurred local charge cost.
Ofcom has now decided that, from January 2008, 0870 numbers will cost no more than the local rate for local calls and revenue sharing will not be permitted.
They recognise that there will be continuing public concern about 08 numbers in general and therefore propose a new range of 0300 numbers. These will be available only to Government, public sector and not-for-profit bodies who donot wish to charge customers a premium rate. The Central Office of Information advice is that public bodies should transfer any 0870 services to the new 0300 range and Trafford Council should adopt that advice as quickly as possible.